Cancellation Policy
Effective Date: August 23, 2024
At GLITCH11, we strive to provide a smooth and hassle-free experience for our customers. However, we understand that sometimes plans change. Below are the terms and conditions for cancelling orders or appointments:
1. Order Cancellation:
- Before Shipment: If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund.
- After Shipment: If your order has already been shipped, you may still request a return or exchange under our return policy. Please note that shipping fees may not be refundable.
2. How to Cancel:
- Contact Us: To cancel your order or subscription, please reach out to our customer support team via info@glitch11.com or 14168850811. Be sure to include your order number and reason for cancellation.
- Processing Time: Cancellations will be processed within 5-7 business days. Refunds may take 7-10 days to appear in your account, depending on your payment method.
3. Exceptions:
- Certain promotions or sale items may have different cancellation terms, which will be clearly stated in the promotion details.
- We reserve the right to refuse cancellation requests that do not comply with the terms outlined above.
